About Us
Who Are We?
Brilliant Office Cleaning is a family-owned business that has provided commercial cleaning services to many types of businesses for many years. Our commercial cleaning services include offices, childcare, medical centres etc. We provide almost all types commercial cleaning services, including floor scrubbing, window cleaning, carpet steam cleaning, entry & exit cleaning, high pressure cleaning, deep toilet cleaning, tile and grout cleaning.
Our Team
We are proud of our team. We assign the right cleaner for the right job. All our cleaners are well trained in their specialised areas. Importantly, we have developed specialised teams for each type of commercial cleaning task.
Peope
Each team includes a supervisor, quality inspector and cleaners. This is the structure of all our teams, regardless of the type of cleaning task.
The reliability of our staff is guaranteed. All of our cleaners hold a valid police clearance certificate. This is a mandatory requirement in our company. Moreover, the following are the key values that our team will bring.
01
Good command in English
02
Reliability
03
Professional behaviour
04
Friendly support
05
Attention to detail
06
Easy access
Our Accreditations
Our Quality, Environment and OH&S systems are certified with ISO9001:2015, ISO45001:2018 and ISO14001:2015 standards, respectively. We are a company that actively uses these standards to manage our commercial cleaning projects. This enables us to provide excellent cleaning services for our clients.
Effective Communication
Effective communication is a key factor to successfully complete any commercial cleaning task, and is of paramount importance for high-quality regular cleaning services, such as office cleaning.
We have established effective channels for our clients to communicate with us. In this way, we maintain continuous communication with our clients throughout the cleaning task.
We support the following communication methods for our clients:
- Communication book
- Emails
- Phone numbers, including emergency contact details
- A dedicated coordinator for each job
- Connecting via our website and mobile apps.
Our clients have the flexibility to select their preferred communication media.
Our Compliance
The Australian government and regulatory bodies have enforced strict laws and regulations for commercial cleaning companies. Non-compliance can result in heavy fines for cleaning companies, and in some cases, even for clients. However, we are fully compliant with all legal and regulatory requirements related to the commercial cleaning industry.
Occupational Health & Safety
Occupational health and safety play an important role when providing any commercial cleaning service. This is important not only for our staff, but also for our clients. We have implemented numerous OH&S practices to ensure compliance with safety regulations. More importantly, we monitor our compliance with these procedures through effective quality control processes. This guarantees the safety of our staff and clients. The most important regulations relate to labour hire, WorkSafe and insurance.
We Deliver Only Eco-Friendly Cleaning
Brilliant Office Cleaning delivers only eco-friendly cleaning services. Our cleaning detergents and disinfectants are certified by the ISO ecolabel program. Therefore, the safety of our cleaning procedures is guaranteed. This helps us to align our services with “Safety First” – one of our important principals.
Strict Quality Controls
Brilliant Office Cleaning believes that the success of any commercial cleaning service depends on effective quality control procedures. As a result, the company has implemented effective quality control procedures for all cleaning services it provides. These quality control procedures are performed by skilled, experienced and independent quality inspectors.
The company has implemented specific quality control procedures based on the nature of the cleaning work.
Regular cleaning
A regular service includes scheduled cleaning of offices, childcare centres, etc. Our quality inspections are performed on a regular basis and consist of two parts; regular onsite visits, and obtaining client feedback. Based on the results of these procedures, changes are made to the cleaning work to ensure a top-quality service.
Periodic cleaning
Our quality control procedures for periodic cleaning are completely different to regular cleaning. For periodic cleaning, we ensure that a quality inspector, independent of the cleaning team, remains on site until the task is completed. Finaly, we obtain the clients confirmation that the cleaning work has been successfully completed. In this way, we ensure that our clients receive services of the highest quality. Periodic cleaning services include carpet steam cleaning, floor scrubbing, window cleaning, etc.
Brilliant Office Cleaning employs a comprehensive activity monitoring system to monitor all of our commercial cleaning activities.
Areas that We Service
We deliver services from the heart of Melbourne to areas throughout Victoria. Our head office is located in the Melbourne CBD. Whether you are located in rural Victoria or a metropolitan suburb, we have cleaning teams ready to serve you.
Further, in order to provide a great service to our clients, we have established branches in a number of suburbs. This decentralised business model effectively contributes to our high standard of cleaning services. Each region has dedicated supervisors and cleaning teams.